Questions? Need support?

Our expert Customer Service team is just a
phone call away 📞 800-248-1371

How do I return my order?

If you wish to return your order, you must call this number 800-248-1371 to obtain a Return Authorization Number. Alternatively you can contact us at help@paingone.com

 

IMPORTANT: RETURNS SENT BACK WITHOUT A RETURN AUTHORIZATION NUMBER CANNOT BE ACCEPTED AND WILL NOT BE PROCESSED


You must send your items back to us no later than 60 days after the day the items are delivered to you. If you return an item outside of this period we cannot provide a refund.

Send your return to the following address:

Paingone C/O
PPM Fulfillment
6030 Shepherdsville Rd,
Louisville, KY 40228

Important: Write your order number and your returns authorization number on a piece of paper and insert this in your return parcel. This will allow us to process your refund correctly.


If you do not know your order number, write your name, delivery address, and email on a piece of paper and insert this in your return parcel.


You are responsible arranging the return of items and the cost of the return. Returns are at your own risk. For your protection, we recommend that you return your items either by courier service or by tracked post.

When will I receive a refund?

For valid returns, you will receive your refund within 10 days of the date that we receive your return.


You will be refunded using the same payment method originally used to purchase the returned item.

Faulty items

If you believe your item to be faulty, please contact our technical team at help@paingone.com so that we can assist you further.

Contact Paingone

 If you have a question regarding any of the Paingone product range or about pain management or pain relief in general, you can contact us by filling out our easy-to-use contact form.

 

If you wish to check the states of your order, return a product or cancel an order. Please complete the form below and our customer service team will contact you.

QHI C/O PPM Fulfilment

6030 Shepherdsville Rd, Louisville Kentucky 40228, United States