Refund policy
Questions? Need support?
Our expert Customer Service team is just an email away. Message help@paingone.com and we'll get back to you as soon as possible.
How do I return my order
If you wish to return your order, you must first obtain a Return Authorization Number. Contact us at help@paingone.com to request your returns number.
IMPORTANT: RETURNS SENT BACK WITHOUT A RETURN AUTHORIZATION NUMBER CANNOT BE ACCEPTED AND WILL NOT BE PROCESSED
You must send your items back to us no later than 60 days after the day the items are delivered to you. If you return an item outside of this period we cannot provide a refund.
Send your return to the following address:
MEMPHIS, TN 38118
Important: Write your order number and your returns authorization number on a piece of paper and insert this in your return parcel. This will allow us to process your refund correctly.
If you do not know your order number, write your name, delivery address, and email on a piece of paper and insert this in your return parcel.
You are responsible arranging the return of items and the cost of the return. Returns are at your own risk. For your protection, we recommend that you return your items either by courier service or by tracked post.
When will I receive a refund?
For valid returns, you will receive your refund within 10 days of the date that we receive your return.
You will be refunded using the same payment method originally used to purchase the returned item
Faulty items
If you believe your item to be faulty, please contact our technical team at help@paingone.com so that we can assist you further.